“I cancelled my son, Emma’s, appointment with the doctor on Wednesday and you’re calling me to reschedule for him.”

Except it was her daughter Emma. And this lady called me.

(I would’ve thought it was a slip of the tongue if she’d just said “son” once, but she referred to Emma as “he” and “him” and “my son” throughout the conversation, even when I said she.)

You keep using that word. I do not think it means what you think it means…